Vacancy - Customer Care Executive

Are you looking for a customer service position in Petaling Jaya or Kuala Lumpur?

Job Description:


  • Attend to enquiries from customers through multiple channels including WhatsApp, FB/IG Messenger, live chat, email, and phone call in timely manner
  • Assist customers to place order on our sales channels
  • Continuously expand and update internal FAQ list for future references
  • Update order details (such as contact details, shipping address) as and when necessary
  • Ensure items picked up by customers & deliveryman are as per ordered


  • Strong command of written and spoken English and Bahasa Malaysia. Able to read and write in Mandarin is an added advantage.
  • High level of empathy & able to see from others’ perspective.
  • Able to stay patient when communicating with customers
  • 5 working days a week (Monday to Friday)
  • Working hours from 8:00am to 5:30pm

Compensation & Benefits:

  • Basic salary & allowance of RM2,500 – RM3,500 per month (depending on experience & capability)
  • EPF, Socso, and overtime allowance provided
  • Prior experience in customer service is an advantage though not required for application
  • Fresh graduate / school leavers with good language & people skills are encouraged to apply

Interested applicants are welcomed to send your resume to our email address ( We will contact the suitable candidates for interviews via video/phone calls.

Updated on 28 February, 2023


About Us:

Flower Sugar Enterprise is a fast-growing flower retailer with both online and offline presence in the Klang Valley. Being at the forefront of floral designs and continuously creating the trendiest products are our top goals.

Our people are our greatest assets, and we believe in bringing out the best in our people by providing adequate guidance, learning opportunities and space for innovations and personal growth.

Apply Now

Shortlisted candidates will be contacted for interview.